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Chantry Court.

Chantry Court  are a charming and intimate retirement village located in the heart of Westbury.

Chantry Court were looking for help with...

Creating a high-performance management culture across their middle manager population.


So we...

Created a highly personal and unique set of values and behaviours for the business, co-created with managers and leaders to ensure the behaviours felt completely aligned to their business purpose. The new manager behaviours were the starting point for delivering a development programme which supported managers with becoming more confident and able to drive high-performance. Beyond the development programme, we worked with HR to ensure the new behaviours were embedded throughout core processes such as recruitment, performance management and career development.

Together we achieved:

  • A significant increase in reported levels of confidence and satisfaction across the manager population

  • Increased performance ratings for managers during the annual appraisal process

  • An improved approach to recruitment based on clear competencies

  • A better overall experience for patients within the retirement village


Key deliverables:

  • New core values and behaviours for the business

  • Manager development programme with clear objectives

  • An improved recruitment process including new interview questions and selection criteria

  • Revised approach to performance management including a new process, new forms and a new performance evaluation criteria


"Proud Consulting supported us with business-critical people decisions, helping us figure out the optimal people structure and strategy for our operations. Victoria personally assisted me with articulating what high performance needs to look like within our team, which is of extreme value when we are looking to provide the absolute best in patient care. I would highly recommend Victoria and team. "

- David Brierley, Director & Owner
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